Thank you Subtle Traveler. It's an HP Touch screen. Windows. I am pretty sure I have 10 installed. It's the laptop that my ex boyfriend gave me when we first met. I should have known. But I was a very trusting person. After it became clear that he was monitoring me and I broke up with him, I spoke with someone who said that the only way to ensure that he could no longer monitor me was to buy a new computer. I purchased a MacBook and had Geek Squad transfer everything from the HP to the MacBook. However, when I moved here and was suddenly faced with the financial carnage of my delusional state, I posted an ad on Craigslist and sold the MacBook. Prior to selling it, I took it back to Geek Squad (where I had purchased the Mac ... it was past expiration for a refund), and had them reinstall my documents. The problem is that both this iPhone and my HP are linked to my old gmail account which David (my ex) hacked into and somehow disabled my access to it. And yes, I had security backups. My son and my best friend who were both eventually furious with me for contacting them to get codes to access my account. Which I never was able to. This was how David was able to continue to pay himself via my checking account and I didn't learn of it until a few months ago. I spent over an hour on the phone with Google and they would not restore my account. So, I don't know if I will be able to get it working again. For instance, my iPhone can't upload apps without my password. I've been on the phone with Apple and my carrier, T-Mobile and Google and I finally just gave up. I am planning to visit my local T-Mobile store again to make another attempt. But I am not very technical and am just worn out from trying. I will say that I am planning to stop by Micro Center here in Lilburn and see what they can do. Bet you wish now that you hadn't asked.